FAQS – Hairby3i

FREQUENTLY ASKED QUESTIONS

This section provides answers to questions and offers additional help or information about our products and services. To get in touch, contact our Hair Guru Book Now, take a personalized quiz, or contact us. Our team is available Monday to Friday from 10:30 am to 5:30 pm.

PRODUCTS & SERVICES

What type of products do you offer?

We offer a variety of lace wigs, including lace closure/frontal wigs and full lace wigs in various cap sizes, bundles, frontals, and closures. For more information on lace types and hair origins, visit Lace Learn More.

Do you offer custom wig making services?

We unfortunately do not offer this service at this time.

Why are some of the Laces and Bundles sold out on the site?

Our raw hair is ethically collected from healthy donors, but the process is time-consuming and requires a restock system. To stay informed about stock availability, use the “NOTIFY ME WHEN AVAILABLE” button under each product or sign up for our newsletter. This helps us maintain a streamlined supply chain and ensures high-quality products.

Why are some of the wigs sold out on the site?

Our unique colored wigs are often sold out due to the limited production of each color, as our goal is to create a unique color that only a select few customers will own.

Do you accept rush orders?

No, we do not currently offer rush orders.

Do you offer mentoring or coaching services for aspiring entrepreneurs?

We provide coaching services on Digital, a platform for entrepreneurs to seek expert opinions on business matters. Visit our Entrepreneur Hotspot to view all our services.

HAIR QUALITY AND LACE TYPES

What is the difference between your Virgin, Premium Virgin and Premium Raw Hair?

Over the past five years, our color expert has worked with various hair quality levels, allowing us to better evaluate hair quality. We offer SEA Raw, Burma Raw, Vietnamese Raw, Cambodian Raw, Premium Virgin, and Virgin hair, each with unique differences. For more information,

You offer many types of laces, Can you please help guide us in choosing one?

For those new to wigs, hair extensions, and lace fabrics, we recommend checking our Learn Lace page to familiarize yourself with various lace types. Additionally, taking a personalized quiz can help you find the right wig, hair quality, or lace for your specific needs.

WIGS

How can we purchase your wigs?

We offer online and store purchases for wigs not listed above. Any wigs not listed are always available for sale or will be back in stock. To be the first to know when wigs are back in stock, use the “NOTIFY ME WHEN AVAILABLE” box.

What Cap Sizes do you offer for wigs?

We currently offer all wigs cap size using the standard sizes as follow and will soon offer XS and XL Cap sizes:

Small Cap Size: 21″- 21.5″

Medium Cap Size: 22″- 22.5″

Large Cap Size: 23″ – 23.5″

Can you make a wig if I provide the hair/ my own bundles?

Unfortunately, we do not currently offer this service at this moment.

Can you make a wig if we buy the hair/bundles from your website?

We plan on offering this service in the near future. To be the first to know when we start offering this service, please check our Instagram feeds and stories or subscribe to our newsletters.

WHOLESALE

Do you have a wholesale program?

We offer wholesale options for our products, including colored wigs. For more information, contact us on our website contact page or call/whatsapp: +234 816 068 1373

BUY NOW PAY LATER OPTION

Do you currently offer buy now pay later options?

We currently offer direct bank transfer or payment via stripe.

PROCESSING TIME & RESTOCK

How often do you restock sold out items?

The company restocks Burma and SEA Raw hair once a month, while Virgin and Premium Virgin hair are always in stock. Unique wigs do not restock. Customers can receive restock alerts by using the “NOTIFY ME WHEN AVAILABLE” button or following Hairby3i on Instagram.

What is the normal processing time for orders?

To ensure accurate shipping times, please review the processing time for each item. Processing time refers to Hairby3i’s preparation time, while shipping time is the time it takes for your order to be delivered. Shipping speed varies based on the checkout speed, but processing can fluctuate based on the season, especially during the holiday season.

SHIPPING & RETURNS

Do you ship internationally?

Yes, we do. All international orders are shipped via DHL and UPS.

How long is shipping?

Shipping speed depends on the shipping you pick at checkout but our normal shipping speed is 2 to 4 business days. Please keep in mind that shipping speed and processing time are two different variables.

Do you currently accept returns?

Yes, we do as long as the product is un-worned and in its original packaging. To learn more about our return and refund policy and, the process to return your items.

ORDER ISSUE

What solutions do you propose if I am unsatisfied with my purchase?

Hairby3i prioritizes quality products and fast processing times. If you’re unsatisfied with an item, we’re happy to work with you to find a fair solution. We uphold our Returns and Refunds Policy on all website purchases. We encourage you to read the policy and use our resources like Concierge Service, Quiz, and Contact Us to make an informed purchase.

CLASSES

Do you offer wig making classes?

Yes, we do but our wig making classes are seasonal. We usually announce scheduled class dates on Instagram. Make sure to follow up to be the first to know when they are offered.

Do you offer coloring classes?

Yes, we do. We only offer coloring classes seasonally throughout the year. We encourage you to check our Instagram for more information about our classes when they become available.